Claims Performance Management

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With close proximity and management, we ensure that claims are handled with service excellence, guaranteeing the right outcomes for your customers

6F92286F-FFBD-487C-8E5D-4EB06870DFC0 Created with sketchtool. Effective cost management

We guarantee efficient claims processes and reduction in costs through collaborative working with our legal partners

6F92286F-FFBD-487C-8E5D-4EB06870DFC0 Created with sketchtool. A range of claims management services

Take advantage of our range of management services to make life easier for you

Coral understands the importance of claims management, which is why we provide a range of services that ensure each claim is handled efficiently and to the highest standard.

Our range of claim management services form part of our administration services and include:

Claims validation and assessment

We will validate each claim, including the initial assessment, to determine if the claim should be progressed under the terms of your customer’s legal expenses policy.

Performance management

We will manage the delivery of the legal services to ensure it is to the highest quality and your customers get the legal support that they deserve.

Cost management

We have strict controls over the costs of our panel law firms and will monitor every aspect of the claim process.

Claims referrals and tax jurisdictions

We will handle all claims referrals under the tax section of cover and any claims arising in the Isle of Man and the Channel Islands.

Regulatory oversight

We ensure that arrangements adhere to The Insurance Companies (Legal Expenses Insurance) Regulations 1990 and all other laws or regulations that apply.

If you’d like to speak to someone about our claims performance management services, please get in touch.


Get in touch with our partnerships team

To learn more about our range of services contact us.