Claims Performance Management
Service excellence
Effective cost management
A range of claims management services
Coral understands the importance of claims management, which is why we provide a range of services that ensure each claim is handled efficiently and to the highest standard.
Our range of claim management services form part of our administration services and include:
Claims validation and assessment
We will validate each claim, including the initial assessment, to determine if the claim should be progressed under the terms of your customer’s legal expenses policy.
Performance management
We will manage the delivery of the legal services to ensure it is to the highest quality and your customers get the legal support that they deserve.
Cost management
We have strict controls over the costs of our panel law firms and will monitor every aspect of the claim process.
Claims referrals and tax jurisdictions
We will handle all claims referrals under the tax section of cover and any claims arising in the Isle of Man and the Channel Islands.
Regulatory oversight
We ensure that arrangements adhere to The Insurance Companies (Legal Expenses Insurance) Regulations 1990 and all other laws or regulations that apply.
If you’d like to speak to someone about our claims performance management services, please get in touch.
